FAQs

Q?

Fax machine not working with phone system.

A.

Most wired phones, or stations, on a phone system are either IP phones that connect to a network jack or digital phones that connect to a digital jack on the phone system.  Most fax machines require an analog phone line, not a network or digital phone line.  To connect a fax machine to a phone system requires a special analog port on the phone system.  Those analog ports do not work with the normal phone system stations.  When moving a working fax machine it usually means moving the analog port it is connected to as well.

Q?

IP Phone boots, but cannot connect to system.

A.

All IP phones have to have a network connection to their system.

In many offices, IP phones are on the same physical network as the phone system, so the connection is no issue.  If your in a office environment with a single campus of less than 500 people, try moving your IP phone to another network jack and see if it can connect to the system.  Don't forget the IP phones POE needs when you move it.

In remote office/home office situations, things can be a bit trickier.  The IP phone still needs a connection to the phone system.  The connection from outside the office can go through at least 2 firewalls in most cases.  Sometimes a VPN has to be established/utilized to get the IP phone connection to the system.  When having connection issues, especially for first time connections, it may be necessary to make adjustments to the remote locations outgoing router rules.  Sometimes it is necessary to make adjustments to the office locations incoming router rules.  Most router rules only need to be adjusted with major changes, not situational outages.  If you buy a new router for home, and the IP phone worked before the router change, then likely the new router needs some adjustments.

Q?

IP Phone not powering up.

A.

Many IP Phones use POE (Power Over Ethernet) to get power.  If a phone is plugged into a jack that is not connected to a POE switch, then it could be missing power.  In situations where there is no POE switch available, a POE adapter can be used to take power from a wall plug and provide the needed POE voltage.

Q?

My phone’s display/dialing does not work

A.

Unplug the phone from the wall, wait 30 seconds, and reconnect.  After the phone fully starts re-check the problem.

Much like our PCs, a little reboot from time to time can get our IP phones out of a jam .